FAQ — INTHELEGACY

INTHELEGACY · Customer Care

Frequently Asked Questions

Answers to the most common questions about orders, shipping, returns, payments, and your account. Can't find what you need? Our support team is one email away.

Orders


How do I place an order?

Browse the collection, select your size and quantity, and add the item to your cart. When you're ready, head to checkout, enter your shipping and payment details, and confirm your order. You'll receive an order confirmation by email right away.

Can I modify or cancel my order?

We start processing orders quickly, so changes aren't guaranteed — but contact us as soon as possible at support@inthelegacy.com with your order number, and we'll do everything we can to update or cancel it before it ships.

How do I know if my order was successful?

You'll receive a confirmation email with your order number within a few minutes of checkout. If it hasn't arrived, check your spam folder first — and if it's still missing, reach out to us and we'll confirm your order status.

Shipping


Where do you ship?

We ship worldwide. Shipping options and rates for your address are calculated automatically at checkout.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location and the shipping method selected at checkout. You'll see an estimated delivery window before you complete your order.

How can I track my order?

As soon as your order ships, we'll email you a tracking number and link. Tracking updates can take 24–48 hours to appear after the shipment is created.

What if my package is delayed?

Occasionally carriers experience delays outside our control. If your tracking hasn't updated in several days or your order is past its estimated delivery date, contact us with your order number and we'll investigate with the carrier right away.

Returns & Refunds


What is your return policy?

Items can be returned within 30 days of delivery, provided they're unworn, unwashed, and in their original condition with tags attached. See our full Return Policy for details.

How do I request a return?

Email support@inthelegacy.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address within 1–2 business days.

When will I receive my refund?

Once your return is received and inspected, we'll process your refund to the original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Are sale items refundable?

Sale items marked as final sale can't be returned or refunded. All other discounted items follow our standard 30-day return policy.

Payments


What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay. Available methods may vary by region — every option available to you is shown at checkout. See our Payment Methods page for more.

Is my payment information secure?

Yes. Every transaction is processed through an encrypted, PCI-compliant checkout using SSL technology. Your card details are handled by certified payment providers and are never stored on our servers.

Products


How do I choose the correct size?

Each product page includes a size guide with detailed measurements. If you're between sizes or unsure about fit, contact us before ordering and we'll help you find the right size.

Will sold-out products be restocked?

Some pieces are restocked; others are limited runs. Sign up for restock notifications on the product page, or follow us on social media for announcements about new drops and restocks.

How should I care for my clothing?

Follow the care label on each garment. As a general rule: machine wash cold, inside out, with like colors; avoid bleach; and hang dry or tumble dry low to protect prints and fabric quality.

Account


Do I need an account to place an order?

No — you can check out as a guest. Creating an account is optional, but it lets you track orders, save your details for faster checkout, and view your order history.

I forgot my password. What should I do?

Click "Forgot password?" on the login page and enter the email associated with your account. We'll send you a link to reset your password. If the email doesn't arrive, check your spam folder or contact support.

Still need help?

If you couldn't find the answer you're looking for, our support team is ready to help at support@inthelegacy.com. We typically reply within 1–2 business days.