About Inthelegacy

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and more.

Orders

Browse our collections, select your preferred size and color, add your items to the cart, and proceed to our secure checkout.

We begin processing orders as quickly as possible. If you need to make changes or cancel your order, please contact us immediately. While we'll do our best to help, we cannot guarantee changes once processing has started.

After placing your order, you'll receive a confirmation email with your order details. If you don't see it, please check your spam or junk folder.

Shipping

We ship to customers in many countries worldwide. Available shipping destinations are displayed during checkout.

Processing typically takes 1–3 business days. Delivery times vary by destination:

  • United States: 3–7 business days
  • International: 7–15 business days

Shipping times may vary during holidays or peak seasons.

Once your order ships, you'll receive a tracking number by email so you can monitor your shipment.

Occasionally, shipping carriers experience delays due to weather, customs, or high shipping volumes. If your order has not arrived within the expected timeframe, please contact us.

Returns & Refunds

We accept returns within 30 days of delivery for unused items in their original condition with all tags attached.

Contact our customer support team with your order number, and we'll guide you through the return process.

Once your returned item has been inspected and approved, refunds are typically processed within 5–10 business days to your original payment method.

Unless otherwise stated, sale or clearance items may be final sale and are not eligible for returns.

Payments

We accept:

  • Visa, Mastercard, American Express, Discover, Diners Club
  • Apple Pay, Google Pay, Shop Pay
  • PayPal, Amazon Pay

Yes. Every transaction is protected with industry-standard SSL encryption, and we do not store your complete payment details.

Products

Each product includes a detailed size guide. If you're between sizes or need assistance, contact us before placing your order.

Some products are restocked, while others are released as limited editions. Subscribe to our newsletter to receive updates on new arrivals and restocks.

For the best results:

  • Wash inside out with cold water
  • Use a gentle cycle
  • Do not bleach
  • Tumble dry on low or hang dry
  • Iron inside out if needed

Following these instructions will help maintain the quality of your garments.

Account

No. You can check out as a guest. Creating an account allows you to view your order history and enjoy a faster checkout experience.

Select "Forgot Password?" on the login page and follow the instructions to reset your password.

Still Need Help?

If you couldn't find the answer you're looking for, we're here to help.